Refund & Cancellation Policy

• Every new agency gets a 30-day free trial of the full product.
• No payment card is required to start, so nothing is charged when the trial ends.
• If you do not subscribe, your workspace becomes read-only. You can still sign in and export your data.

TourVilo is billed in advance, either monthly or yearly, in Sri Lankan Rupees (LKR). Payment is by bank transfer: you submit the transfer details and an optional slip from your subscription page, and we activate the plan once we have verified the payment against our bank statement.

Because activation is manual, there is a short delay between paying and your plan going live. We aim to review every payment within one business day.

• Subscriptions do not auto-charge. We do not store card details and cannot take money without you initiating a transfer.
• We email you before your period ends so you can renew. If you renew early, the new term is added to the end of your current one — you never lose paid days.
• If a period lapses, your workspace becomes read-only until you renew. Your data is not deleted.

Email support@tourvilo.com from the address on your account owner profile, and we will confirm the cancellation in writing.

Cancelling stops future renewals. It does not end your current period early — you keep full access until the date you have already paid through.

• 14-day money-back guarantee. If you are within 14 days of your first-ever payment for a paid plan, tell us and we refund it in full, no questions asked.
• Billing error. If we charged the wrong amount, charged twice, or activated the wrong plan, we refund the difference in full whenever you notice it.
• Extended outage. If the service is unavailable for more than 24 consecutive hours through our fault, you may request a pro-rata credit for the affected days.

• Renewal payments after the first 14 days, including a period you forgot to cancel. We email a reminder before every renewal.
• Partial or unused time in a period you chose to cancel early.
• Accounts we suspended or closed for breaching our Acceptable Use Policy.
• Downgrades mid-period. The lower price applies from your next renewal.

Email support@tourvilo.com with your agency name and the payment reference. We aim to respond within two business days and to return approved refunds within 10 business days.

Refunds are returned to the bank account the payment came from, in the currency it was received. Any bank transfer charges levied by an intermediary are outside our control.

Please contact us before raising a dispute with your bank — most issues are a misunderstanding we can fix the same day. If a chargeback is raised, we may suspend the workspace while the bank investigates, and we will supply the bank with the payment record, the slip you uploaded and the account activity log.

TourVilo (Pvt) Ltd, Kandy, Sri Lanka. Billing questions: support@tourvilo.com. Business hours: Mon–Sat 9:00–18:00 Sri Lanka time (GMT+5:30).